Shipping policy

We're just as excited for you to receive your good totes, so we aim to ship all orders within 1-3 working days. For peace of mind, all packages are trackable.

Ordering from Asia, Australia, or New Zealand? Head over here instead.

Domestic delivery (United States)

We offer delivery at $7.50 for all orders within the United States, and free delivery for orders above $100.

International delivery

We're so thankful for your support from all over the world and we're happy to ship worldwide! Our warehouse in the US ships internationally to Canada, Europe, Mexico, Kuwait, Qatar, Saudi Arabia, UAE, and the rest of the world. 

Ordering from Asia, Australia, or New Zealand? Head over here instead.

NOTE: The shipping fees do not include customs and duty fees, which are defined by the country of importation. Good Totes is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient. 

While some countries may not charge import taxes, others have a lower tax threshold. Please check with your local post office or refer here for the fees that you may incur. 

Shipping fees

	Fees (USD)	Shipping duration (subject to delays)
USA	$7.50 (Free delivery above $100)	3-10 business days
Rest of the word (except Asia-Pacific)	Calculated at checkout	5-30 business days

Do I have to pay import taxes and custom fees?

Unfortunately, we are unable to advise you on import taxes and custom fees as it's dependent on the destination country's import laws. We have no control over import fees and are unable to declare a lower value for your parcels. Please check with your local post office or refer here for the fees that you may incur.

In the event that you are charged with import fees and do not wish to make the payment, the parcel will automatically be disposed and no refunds can be issued.

Meanwhile, we are working closely with our courier provider to include import taxes at checkout.

What is Route Protection?

We’ve partnered with Route, premium package insurance to ensure that you get the best delivery experience possible. We highly recommend you to purchase Route+ at checkout (at a small fee of $0.98 for orders $100 and below and 1% of your purchase for orders greater than $100) as you can easily file claims for lost, stolen or damaged packages in the unfortunate event that these issues arise. You can read more about Route’s policies and claim timelines here.

My package is marked as delivered, but I didn’t receive it.

We know how upsetting this can be! Sometimes USPS tracking information mark parcels as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or post office for more information in the meantime!

If you still cannot locate your parcel and insured your order with Route+, we invite you to file a claim here: https://claims.route.com/. Upon approval, either a refund or replacement parcel will be sent to you. 

If you did not insure your order with Route+, please submit a claim with UPS here or USPS here. While we will try our best to locate your parcel with the carriers, Good Totes is not responsible for parcels once they leave our warehouse.