Frequently asked questions
How much does shipping cost?
Domestic delivery (Continental United States)
We offer door-to-door delivery at $7.50 for all addresses within the United States.
We ship to Canada, Europe, Mexico, Qatar, Saudi Arabia, United Arab Emirates, Kuwait, and more from our US warehouse. International shipment fees will be calculated at checkout.
Shopping from Asia-Pacific? Head over here instead!
NOTE: The shipping fees do not include customs and duty fees, which are defined by the country of importation. Good Totes is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient.
Can I change or cancel my order?
Please double check your order before checking out as order cancellations or changes are not allowed in order to streamline our operations. As we want our customers to receive their orders as soon as possible, the fulfilment process begins the moment an order is received. It would be difficult for us to cancel your order in time.
How do I clean my tote?
When your tote gets dirty, we recommend spot cleaning with dish soap and a damp towel. You can click here for a tutorial!
We don't recommend soaking or putting our totes in the washer or dryer in order to prevent damage to the hardware.